ABOUT AUTHOR
Leading Loyalty: Cracking the Code to Customer Devotion
Loyalty is earned one great experience at a time.
Sandy Rogers founded and leads FranklinCovey’s Loyalty Practice, a FranklinCovey offering which helps organizations increase customer and employee loyalty. He was previously Senior Vice President at Enterprise Rent-A-Car.
During his 14 years there, Sandy managed the turn-around of the London, England operation and led the teams that developed Enterprise’s marketing and fleet services strategies, the advertising campaign “Pick Enterprise…We’ll Pick You Up,” and the system for measuring and improving customer service across all branches.
Before Enterprise, he worked in marketing at Apple Computer, and in brand management at P&G. Sandy has a Bachelor’s degree from Duke and an M.B.A. from Harvard Business School.
KEYNOTE
Embrace the proven principles of Leading Loyalty.
FranklinCovey is pleased to offer your organization an opportunity for Sandy Rogers to deliver a complimentary keynote, work session, or webinar to your team or organization.
Sandy Rogers is the lead author of the Wall Street Journal bestselling book Leading Loyalty: Cracking the Code to Customer Devotion. He is also the founder and leader of FranklinCovey’s Loyalty Practice, which helps organizations accelerate growth through improving customer and employee loyalty. FranklinCovey provides frontline teams with an accurate measure of their customer service each month, along with a process to deliver great service more consistently.
