Leading Loyalty: Cracking the Code to Customer Devotion
Be present. Be fully present.
Shawn has over three decades of experience in leadership and management, sales and marketing, program development, and consulting services. His deep knowledge and robust experience inspires others to become leaders through personal effectiveness and execution.
Shawn served for several years as FranklinCovey’s Executive Vice President, where he had responsibility for all of FranklinCovey’s direct operations. He also led the company’s Execution, Speed of Trust, Customer Loyalty, and Sales Performance Practices. He is the author or co-author of several books, including The Ultimate Competitive Advantage and Talent Unleashed.
Embrace the proven principles of Leading Loyalty.